Last updated: May 1, 2026
By booking our services you agree to the following terms and conditions. Please read them carefully before we commence any work.
In the event of a booking, we acknowledge that unforeseen circumstances can occur. If you choose to reschedule within 24 hours, a $100 fee will be added to your final invoice. Should you decide to cancel within the same 24-hour period, a $250 fee will be invoiced.
Customers are responsible for providing water access. Additional charges apply if water supply must be arranged by Perth Power Wash. Compensation for water supply is not provided.
Sufficient electricity must be available on-site as needed for the completion of the quoted work. Compensation for electricity supply is not provided.
When cleaning areas near electrical points or equipment, it is essential that you take necessary precautions to isolate these areas prior to our cleaning services. Perth Power Wash assumes no liability for any damage that may occur in such cases.
While we strive to achieve exceptional results, complete stain removal of all kinds cannot be guaranteed. Some stubborn stains may prove challenging to eliminate entirely.
For pre-existing surfaces, normal wear and tear is expected over time. Perth Power Wash is not responsible for repairing areas that exhibit signs of regular wear and tear. This includes delicate surfaces such as wood, grout, and mortar, streaking and mineral deposits, and roof areas.
To ensure the safety of your personal belongings and items sensitive to water and chemicals, kindly remove them from the work area before we commence cleaning. Perth Power Wash assumes no liability for damage to such items.
Our standard cleaning service does not include streak-free window cleaning. If window cleaning is desired, it must be agreed upon and quoted separately.
While we take precautions to prevent water intrusion, Perth Power Wash cannot be held responsible for inadequately sealed areas or those with pre-existing damage leading to water ingress, including roof sections.
Although we make every effort to prevent harm to plants from chemicals, some die-off may occur near heavily stained areas requiring stain removal. Perth Power Wash accepts no liability for plant damage.
In cases where stain removal requires acid application, it may cause surface damage. Customers accept this risk, and Perth Power Wash is not responsible for repairing or replacing surfaces damaged by acid during stain removal attempts.
Prior to cleaning, ensure objects, furniture, and vehicles are removed from the work area. Perth Power Wash holds no responsibility for damage incurred if instructed to move such items. Additional fees may apply for moving items upon arrival.
Sealant applied to areas exposed to vehicle use or heavy foot traffic is not guaranteed. Perth Power Wash does not assume responsibility for the longevity of sealants under these conditions.
Once a sealant is chosen and applied, the customer bears full responsibility for that decision. Any subsequent application of an alternate sealant will result in additional costs.
Cleaning may impact coated or painted surfaces, potentially causing damage, delamination, tarnishing, or discoloration. These surfaces are at higher risk due to incorrect installation, wear and tear, or age. Perth Power Wash is not liable for damage incurred when cleaning such surfaces with high pressure and/or chemicals.
It is the customer's responsibility to notify Perth Power Wash if areas have been recently painted, or if painting is scheduled prior to our arrival. Paint manufacturers (e.g. Dulux) use organic pigments that will turn green when exposed to our house wash solution. Perth Power Wash takes no responsibility if this occurs.
A reduced-rate maintenance clean is valid only within the specified workmanship guarantee period.
Any warranties are limited to those provided by the manufacturers of the products used.
Scheduling may be adjusted due to inclement weather conditions.
Cleaning may reveal imperfections within hard surfaces. Customers should be aware that these imperfections may become apparent during the cleaning process.
Perth Power Wash is committed to maintaining a safe working environment. Clients are responsible for ensuring the safety of their premises and occupants during our services. Customers must inform Perth Power Wash of any hazardous materials, substances, or conditions on the property prior to commencement of cleaning.
It is recommended that clients inspect the cleaned areas upon completion and before our team leaves the site. Any concerns or issues regarding the quality of work should be reported to Perth Power Wash immediately.
Perth Power Wash may subcontract or engage third-party services to assist in completing the requested work, if deemed necessary. All third-party services work within Perth Power Wash's quality assurance.
Clients are responsible for ensuring that all applicable laws, regulations, and permits are obtained and maintained for the services to be performed.
Clients agree to indemnify and hold Perth Power Wash harmless against any claims, liabilities, or costs arising from the provision of our services or any breach of these terms.
Perth Power Wash's liability is limited to the cost of the services provided. We are not responsible for any consequential, incidental, or indirect damages.
Perth Power Wash will not be held liable for any delays or failures in performing the services due to circumstances beyond our reasonable control, including acts of nature, strikes, or other unforeseen events.
Perth Power Wash may collect and use personal information for the purpose of providing services. Client data will be handled in accordance with our Privacy Policy.
Payment for services must be made upon completion. Failure to make timely payments may result in suspension of services and additional charges.
Quotes are measured and estimated online and confirmed once an operator is on-site. If Perth Power Wash finds measurements to be higher or lower than quoted, the client will be notified of the new price and asked if they would like to continue. Areas added on the day will be measured by the operator and confirmed with Perth Power Wash and the client before cleaning commences.
The $149 off discount is for first-time customers. We do offer discounts for repeat customers — discounts may vary depending on scope of work. A minimum spend is required to trigger the $149 off discount. Discounts and special offers are not stackable. The $149 off discount excludes solar panel cleaning and solar panel bird proofing.
By utilising our services, you acknowledge and accept the terms and conditions stated above. This agreement supersedes all prior verbal or written agreements.
If you have any questions or concerns, please contact us.